Telehealth

What is Telehealth?
A consultation conducted by video conference between you and surgeon, instead of a face to face consultation.

Am I Telehealth eligible?
To have a video consultation, you must be referred by your GP To have a consultation.

Why do I need to be referred by a GP?
You need to be referred by your GP to be eligible for a Medicare billed appointment.

How should I prepare for a video consultation?
Set up your laptop/tablet/device at least 15 minutes in advance, at a place with good internet connectivity.

What should I do during my video consultation?
*    avoid wearing brightly patterned or reflective clothing as this may not show up well on camera
*    switch your mobile off or to silent mode during your consult
*    speak clearly so your voice can be picked up by the microphone
*    look at the camera so you can achieve good eye contact with your specialist

What if I need to be examined?
Where your condition is straightforward, this is unlikely to affect your diagnosis or treatment. If your condition is not straightforward, preliminary tests/treatments would be arranged, and you’ll be advised to book your follow up appointment as a face-to-face appointment, to enable your surgeon to examine you at a later stage.

How private is the video consultation?
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations.

What if I need to cancel/reschedule my appointment?
Video consultations require coordination, so please try to keep your appointment. If you need to cancel or reschedule, please give us at least 24 hours notice, as rescheduling a video consultation may be more complicated than rescheduling a face-to-face one.

Will the video consultation be recorded?
No. Our practice does not record video consultations and we do not give patients permission to make their own recordings of a video consultation.

TELEHEALTH CONSULTATIONS AVAILABLE
For those patients concerned about COVID-19 and who wish to maximise social distancing, we offer Telehealth consultations for all our appointments. Please contact the main rooms during business hours for more information.

Phone Consultation

What is a phone consultation?
A consultation conducted by phone between you and surgeon, instead of a face to face consultation.

Am I eligible for a phone consultation?
To have a phone consultation, you must be referred by your GP

Am I eligible for a Medicare rebate?
Patients will in fact be bulk billed.

How should I prepare for my consultation?
Set yourself up in a room with little background noise, and good phone reception

What if I need to be examined?
Where your condition is straightforward, this is unlikely to affect your diagnosis or treatment. If your condition is not straightforward, preliminary tests/treatments would be arranged, and you’ll be advised to book your follow up appointment as a face-to-face appointment, to enable your surgeon to examine you at a later stage.

How private is the phone consultation?
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to phone consultations.

What if I need to cancel/reschedule my appointment?
Phone consultations require coordination, so please try to keep your appointment. If you need to cancel or reschedule, please give us at least 24 hours notice, so someone else can make use of the spot you leave behind.